Support
In accordance with agreements entered into with transport infrastructure entities, user support is provided on business days from 10:00 AM to 6:00 PM (Moscow time). At the same time, we strive to offer support outside of business hours whenever possible.
You can reach us:
— via the feedback form on the website;
— via the dedicated form within a specific project's service;
— by email at support@konversta.com;
— by hotline phone: +7 (812) 646-54-40.
Before contacting support, please look for an answer to your question in the "Frequently Asked Questions" section below.
Frequently Asked Questions
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Usually, when an application is rejected, the person responsible for approving applications writes an appropriate comment indicating the reason for the rejection (the service has such a function). This comment is displayed on the application card in the application list, as well as in the view form for a specific application. If no comment is provided, you should contact the department that rejected the application for clarification (this could be, for example, the responsible OTI unit, the OTI security service, or a state regulatory authority). The support staff of the "Konversta" service are not aware of the reasons for application rejections.
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Check that your electronic signature is configured correctly by following the instructions, and then try signing the application or contract again. If the error still occurs, view the error description in the browser console according to the instructions and send a screenshot of the console to the support service.
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The approval timeline for applications may depend on various factors – whether the application is for a one-time pass or a permanent one, whether the selected territory is a border crossing point, whether the application includes foreign nationals, what time the application was submitted, etc. The best way to get an estimated approval timeframe is to check with the responsible staff at the infrastructure facility to which the application is submitted. However, as a rule, applications for one-time passes are approved within up to 4 hours, while applications for permanent passes are approved within up to 2 weeks. The situation is similar for contracts for infrastructure use, but their approval typically takes up to 2 days.
Need support?
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